Based: West Lothian (Hybrid)
Escape Recruitment Services Commercial Division are recruiting for our client based in West Lothian; we have an exceptional opportunity to join a leading employer as a Sales Coordinator on a permanent basis.
Based within a small supportive team environment, you will provide support to the Field Sales team in order to continually deliver the highest level of service to customers.
Responsibilities Include
- Answering incoming sales related enquires via telephone, emails or website
- Qualifying incoming leads via email, phone and CRM, passing larger leads to Sales team
- Preparing customer quotations which includes working within internal teams to gather information
- Following up on leads and quotations
- Managing sales pipeline for smaller value sales opportunities
- Work closely with the Sales team to add new leads and opportunities into the CRM database system
- Assist the Sales Manager with the administration of the Sales team forecasting pipelines within the CRM
- Continually monitor the sales digital leads and dashboard to ensure appropriate actions are followed up by the Sales team including allocating sales leads where appropriate
- Update, maintain and cleanse the CRM database system to keep contact details accurate and up to date
- Utilising company sales, quotation and planning tools in order to maximise the quality of service to our customers
- Provide sales administration support to the Sales Manager and Sales team
- Attend Sales team meetings
Experience Required
- Previous experience in a similar sales support position, this should include dealing directly with customers
- Exceptional customer service skills
- Strong communication skills, both written and verbal
- Confident IT skills, this would include using CRM database systems and ideally sales tools &/or software
- Able to work in a team environment whilst also taking ownership of personal tasks and responsibilities
- Excellent planning and prioritising skills