Join our client's team in Dunfermline and be a part of shaping the future of innovative technology with one of the industry's foremost innovators. Escape Recruitment are currently seeking an Aftermarket Service Projects Coordinator.
As an Aftermarket Service Projects Coordinator, you will lead a team of skilled Service Engineers, overseeing their activities in the field including commissioning, upgrades, maintenance, and repairs. Your role will be pivotal in ensuring customer satisfaction and managing expectations throughout the project lifecycle.
Responsibilities:
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Take ownership of customer satisfaction and manage expectations for field service jobs.
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Ensure the successful delivery of field service projects, meeting customer expectations and contractual obligations.
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Conduct risk reviews and analysis for field service projects, prioritising safety and quality.
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Collaborate closely with internal stakeholders including Sales, Engineering, Projects, and Operations.
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Utilise the Resolve Customer Issues (RCI) process to promptly address and resolve customer concerns.
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Maintain high standards of quality and accuracy in all field service activities.
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Manage the development plans and skills base of the Field Service Engineers.
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Oversee aftermarket projects within your remit, ensuring timely delivery and adherence to quality standards.
Qualifications and Experience:
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Degree qualified in Engineering or equivalent.
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Proven ability to thrive under pressure and manage projects effectively.
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Proficiency in Microsoft Office and familiarity with ERP systems.
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Field service experience is desirable.
Key Skills:
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Strong leadership and communication skills.
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Ability to prioritise and allocate resources effectively.
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Commitment to quality, safety, and customer satisfaction.
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Collaborative approach to working with others.
What We Offer:
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An exciting opportunity to work with a global leader in innovative solutions.
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A supportive and inspiring work environment.
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Opportunities for professional and personal development.
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Competitive benefits package including insurance and pension schemes.
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Hybrid working arrangements.
If you are ready to take on this challenging and rewarding role, apply now or contact Stuart Barton at Escape Recruitment for more details.