We're looking for a Helpdesk Service/ Office Manager to join our client, a busy FM provider. The successful candidate will lead the service delivery team in a fast-paced, customer-focused environment.
This is your chance to bring your expertise in Facilities Management to a role where you'll make a real difference every day.
📈 Your Role in Our Team
As Helpdesk Service/ Office Manager, you'll be at the heart of the FM service delivery, ensuring the smooth resolution of client issues and the seamless operation of the helpdesk. Key responsibilities include:
- Operational Oversight: Collaborate with the Operations team to provide first-class support for Technical, Building Management, and Facilities Services.
- Direct Line Management: First point of contact for team escalation issues.
- Issue Resolution: Manage escalated and high-priority jobs from start to finish, ensuring customer satisfaction at every stage.
- Team Enablement: Use your expertise with Microsoft tools to enhance team efficiency and performance.
- Stakeholder Engagement: Build and maintain strong relationships with clients, suppliers, and partners.
- Escalation Management: Proactively address delays, ensuring service standards are upheld.
💼 What You'll Bring
We're looking for someone who can see opportunities where others see obstacles. The ideal candidate will have:
- Leadership experience in a busy FM helpdesk, and FM office support environment.
- Familiarity with CAFM systems, ticketing platforms, or similar software.
- A proactive approach with strong organisational and multitasking skills.
- Exceptional communication and problem-solving abilities.
- A sharp eye for detail and the ability to thrive under pressure.
- Proficiency in Microsoft Office, Teams, and related platforms.
💰 What's in It for You?
- Competitive salary (up to £32,500- open to discussing).
- Performance-based annual bonus.
- Holidays.
- Pension.
- A supportive environment that values innovation and initiative.
- Opportunities for growth, development, and career progression.
⏰ Working Hours
- Monday to Friday, 9 am to 5:30 pm.
- Occasional out-of-hours support is required on a rotating basis (1/6 weeks).
📞 Ready to Make Your Mark?
If you're ready to take on a role that's as rewarding as it is challenging, we'd love to hear from you! Contact Maxine Allison for a confidential chat today!