Key Responsibilities:
✅ Job Logging & Coordination
- Handle incoming job requests from clients via phone and email.
- Accurately log job details into the system and prioritise tasks.
- Assign jobs to in-house engineers and subcontractors, ensuring efficient scheduling.
✅ Engineer & Subcontractor Management
- Communicate job details and schedules to engineers and subcontractors.
- Monitor job progress and ensure timely completion.
- Arrange emergency call-outs when required.
✅ Parts Ordering & Stock Management
- Identify and order necessary parts for repairs and installations.
- Liaise with suppliers to ensure prompt delivery.
✅ Client Liaison & Aftercare
- Keep clients updated on job progress and expected completion times.
- Handle client queries, complaints, and aftercare services professionally.
Skills & Experience Required:
✅ Previous experience in a helpdesk, scheduling, or administration role within plumbing, heating, FM, or construction is highly desirable.
✅ Strong organisational skills with the ability to multitask and prioritise workload.
✅ Excellent communication skills for liaising with clients, engineers, and suppliers.
✅ Good problem-solving abilities to handle job scheduling conflicts and urgent requests.
What's on Offer?
✅ A stable, full-time office-based role with a reputable company.
✅ Competitive salary paying up to £30,000 and benefits package.
✅ Friendly and supportive work environment.
✅ Opportunities for career progression within the company.
📩 How to Apply:
If you're an organised and proactive individual with experience in Helpdesk, we'd love to hear from you! Get in touch with Emma Steven for a confidential chat.