A dedicated and customer-focused professional with extensive experience in helpdesk operations and team leadership within facilities management and telecare services. Skilled in coordinating reactive and planned maintenance, scheduling engineers, and managing job requests across multiple sites. Strong background in customer service, problem-solving, and process improvement, with a hands-on approach to leadership. Adept at using various job management systems and committed to continuous learning and professional development. Seeking an opportunity to progress into a managerial role within FM, bringing reliability, resilience, and a proactive mindset to a dynamic team.
Candidate Ref: 136364